FAQ
Frequently Asked Questions (FAQ)
1. How do I know what size to choose?
We've provided a detailed size guide for each product on our website to help you find the perfect fit. If you're still unsure, feel free to contact us, and our team will be happy to assist you in selecting the right size.
Think your elastic waistband is too tight? Just send us an email, we have a simple trick to size it up, and we’ll send you a short video to show you how.
2. What is the return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your DUA Suits piece, you can return it within 14 days of receiving your order to apply for a refund or exchange. Items purchased on sale are not eligible for a refund but can be returned for store credit. Please note that the customer is responsible for return shipping costs. For more information, please refer to our Returns & Exchanges page.
3. How do I care for my DUA Suit?
To ensure the longevity of your DUA Suit, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid wringing or twisting the fabric, and do not bleach or tumble dry. For specific care instructions, please refer to the care label inside your garment.
4. Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary depending on your location. For more information, please refer to our Shipping & Delivery page or contact us for assistance.
5. Can I track my order?
Absolutely! Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimated arrival date.
6. How can I contact customer support?
If you have any questions, concerns, or feedback, please don't hesitate to contact our friendly customer support team. You can reach us via email at info@duasuits.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
8. Are your products sustainably sourced?
We are committed to ethical and sustainable practices in our sourcing and production processes. Our materials are carefully selected to minimize environmental impact, and we prioritize fair labor practices in all aspects of our supply chain. We work with a small, skilled team.
9. Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once your order has been shipped, we may not be able to make changes.
